Contact our team
Need help? Our support team is ready to assist with account questions, verification, deposits, withdrawals, technical problems or general feedback. Contact us any time for quick answers, help with KYC and payment enquiries, or to report site issues. We offer multiple channels including live chat, email and phone. Expect a prompt, courteous reply and step-by-step help to resolve account or technical concerns. If you need help with withdrawals or verification documents, our payments team can guide you.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat available, typical response under 1 hour) |
| General enquiries | [email protected] (billing, account queries) |
| Affiliate enquiries | [email protected] (signup and payments) |
| Phone | +1 416 287 9034 (voice support) |
| Working hours | Mon-Fri, 09:00-21:00 ET; weekends 10:00-18:00 ET; email replies 24 hours |
Email assistance
Email is the preferred contact method for detailed requests, account issues, or cases needing documents. Please send your message to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Providing any relevant attachments or screenshots helps speed handling and reduces follow-up. Expect a response within one to two business days.
Contact Form
Response Time
Our support team aims to reply to most inquiries within one business day. Live chat responses are usually immediate during opening hours, while email requests are typically handled within 24 hours. Complex issues that need verification or escalation may take longer depending on the case and documentation required. We’ll keep you updated on progress until the matter is resolved.
Feedback
We'd love to hear from you. If you have feedback, suggestions or ideas to improve the site, please send them our way. Every message is reviewed carefully by our team and used to improve the service, fix issues and refine the user experience. Your input helps us prioritize updates and make the site easier and more enjoyable to use.