Privacy Policy

This Privacy Policy explains how Spinshake collects, uses, stores and protects the personal information you give us when you create an account, make deposits or otherwise use our online casino and sports betting services. We take privacy seriously and aim to be clear about what we collect, why we need it and how you can manage your information.

Types of information we collect

We collect different kinds of information to operate your account and provide services. This includes personal data you provide directly, technical data generated by your use of the site and transactional data related to deposits, bets and withdrawals.

Personal data

Personal data includes your name, date of birth, address, email, phone number and any identity documents you upload for verification purposes. We may also collect payment details needed to process deposits and withdrawals. We use this information to verify your identity, comply with our verification checks and communicate about your account.

Technical data

Technical data covers information automatically collected when you visit or use our site, such as IP address, device type, browser, operating system, pages visited and error logs. This data helps keep the platform secure, detect fraud and improve performance on desktop and mobile devices.

Transactional data

Transactional data includes your account activity, bets placed, game history, deposits, withdrawals and bonus usage. We keep records of transactions to process payments, resolve disputes and meet our internal record-keeping requirements.

How we use your information

We use personal, technical and transactional data to create and manage your account, process payments, run verification checks, provide customer support, prevent fraud and comply with legal obligations. We may also use aggregated, non-identifying information for analytics and service improvement.

Data protection practices

We protect your information using appropriate technical and organisational measures, such as encryption and access controls, to reduce the risk of unauthorised access, disclosure or loss. Access to your personal data is restricted to employees and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in and analyse site usage. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality and the gaming experience on mobile and desktop.

User rights

You have rights to request access to the personal information we hold about you, ask for corrections to inaccurate data and request deletion where applicable. You can also object to or restrict certain processing activities and withdraw consent where processing is based on consent.

Access, correction and deletion

To access, correct or request deletion of your data, contact our support team through the account help options. We will respond to legitimate requests and may require identity verification before making changes to protect your account.

Information sharing and third parties

We may share information with payment processors, identity verification services, fraud prevention partners and other service providers who help deliver our services. We require these parties to protect your data and only use it for the purposes we specify. We do not sell your personal information.

Privacy policy updates

We may update this policy from time to time. When we make material changes, we will notify you through the site or by email so you can review the revised policy. Continued use of our services after changes indicates acceptance of the updated terms.